Put safety before roof access
Stay away from downed lines, unstable structures, and areas with damaged ceilings. Do not get on a wet or storm-damaged roof. If there is immediate danger, contact emergency services or the appropriate utility. An online request is not an emergency response service.
Record what you can see safely
Photograph visible damage from the ground and note the date, affected rooms, and changes since the storm. Save prior roof records if you have them. Avoid assuming that every problem has the same cause; an assessment helps distinguish visible damage from other conditions.
Separate temporary measures from permanent work
Ask whether any proposed work is temporary or part of the final repair, and get the scope and pricing in writing. Availability depends on conditions and scheduling; no same-day or round-the-clock response is promised.
Keep claim decisions with your insurer
You can request a roofing scope without a promise about coverage or claim approval. Your policy and insurer determine coverage. Keep estimates, photos, and invoices, and direct coverage questions to your insurance representative.